Privacy policies

Company details:

The https://www.op.be website you are using is published by :

OP Group SA

Registered office located at
Rue Vilain XIIII, 53-55
B-1000 Brussels
Belgium

Telephone: +32 2 626 08 26
e-mail: reception@op.be
Company number: BCE 0841 885 269
VAT Number: BE 0841 885 269
Registered IPI: 508 167 (Guillaume Pinte)
Control Authority: IPI - Rue du Luxembourg, 16B, 1000 Brussels
Code of Conduct: IPI - https://www.ipi.be/sites/default/files/download_document/code_deontologie_2019.pdf
In accordance with the Code of Conduct No. 1, which came into force on 1 January 2007, our professional liability is covered by an insurance policy taken out with AXA (Policy No. 730390160).

Privacy and use of the website policy

OP values your privacy and cares about the way in which your personal information is treated. Our firm makes all possible efforts to guarantee full compliance with privacy legislation, in particular the General Data Protection Regulation (Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data).

This privacy policy is intended to inform you, in a transparent manner, about the data we collect, the purpose for collecting it, the way we use it and the rights you have regarding the processing of such data.

We draw your attention to the need to read this privacy policy carefully. If you have any other questions, do not hesitate to contact us at the following address: privacy@op.be

Please note that we may make changes to this privacy policy from time to time, for example, to comply with new legal obligations.

Who processes your personal data?

Emeria is the Controller of your personal data.

Office des Propriétaires SA
53-55, Rue Vilain XIIII
1000 Brussels
Belgium

Belgian business registry (BCE) number: 0841.885.269

OP has appointed a privacy responsible, whom you can contact if you have any questions regarding the protection of your data and the processing thereof, at the following address:

By mail :

Office des Propriétaires SA (à l’attention du responsable privacy)
53-55, Rue Vilain XIIII
1000 Brussels
Belgium

By email: privacy@op.be

What data is processed?

We collect personal data including:

Identification information, such as name and surname, marital status, date of birth, postal address, phone number and email address;
Professional information, such as your job title and position, company you work for, you sector of activity;
Financial information, such as IBAN/SWIFT and other payment-related information when they are necessary for the provision of services or for accountancy purposes;
Data relating to your habits and preferences concerning your use of our websites;
Information provided by candidates when applying for a job;
Data communicated when creating your user account, such as your email address;
Information communicated as part of our communications (by email or other means);
Any other data that you would voluntarily communicate to us.

Why do we process your personal data?

We may collect personal data from you in the course of our business, when you contact or request information from us, when you engage our services.

We process your data for various purposes. For each purpose, only the data relevant to the pursuit of the purpose in question are processed. Your personal data may be processed for the following purposes:

To establish, carry out and conduct the contractual relationship with you;
To provide the services;
To respond to requests for information;
As part of any marketing and promotional activities offered to you and to the extent that you have consented;
To evaluate job applications;
For any other purpose to which you had expressly consented.

Personal data can be processed on one or more of the following legal basis:

Performance of a contract: OP need to collect some of your data to answer any of your requests. If you choose not to share this data with OP, it may render the performance of the contract impossible;
Your consent;
Compliance with legal and regulatory obligations (record keeping obligations, sectorial information, …);
OP’s legitimate interest: OP has a legitimate interest in interacting with you, to respond to your requests and especially to improve the services, prevent abuse and fraud, control the regularity of the operations, exercise, defend and preserve OP’s rights, unless such interests are supplanted by your interests or your fundamental rights and freedoms requiring the protection of your personal data.

If the legal basis of the processing is your consent, you have the right to withdraw it at any time without prejudice to the lawfulness of the processing performed prior to withdrawal.

With regard to personal data processed in the context of direct marketing activities, you may unsubscribe at any time form the Newsletter and other commercial communications, via the unsubscribe links contained in each marketing communication or by sending us an email to privacy@op.be

With whom do we share your data?

Our employees and subcontractors only have access to your data to the extent necessary to carry out the services and objectives pursued (proposes above expressed). Each of them is bound by an obligation of strict confidentiality.

We may share your personal information with certain trusted third parties in accordance with contractual arrangements in place with them, including:

Our professional advisers and auditors including the prudential authorities and regulators;
External third-party service providers to whom we outsource certain support services.

Please note that the aforementioned list is presented in a non-exhaustive manner and there may be other examples of situations where we need to share/transfer your personal data with/to other parties in order to provide our services as effectively as we can.

Your personal information will only be communicated to third parties to the extent that such information is necessary for the performance of a contract. In this case, the third parties will only communicate this information to other third parties if this is necessary for the performance of the contract or if they are obliged to do so by law and regulations.

How long do we keep your data?

We will keep your personal data no longer than necessary for the purposes for which we collected the data.

OP will retain personal data where required to assert or defend against legal claims until the end of the relevant retention period or until the claims in question have been settled.

Once this goal is achieved, all personal data is deleted or anonymised.

How secure is your data?

OP has in place appropriate technical and organizational measures to protect your personal data from destruction, loss, modification or any un-authorized processing. These measures for protecting personal data will regularly be adjusted to the technical developments and organizational changes.

In this respect, our partners, employees, consultants, workers and data processors, who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of such personal information.

What are your rights?

In compliance with privacy regulations and within the limits of these regulations, you have the following rights regarding data processing activities:

Right of access
You have the right to request confirmation that your data is being processed – or not – as well as access to the data we hold about you and details of how we process it.
Right to rectification
You are entitled to have your personal data corrected if it is incomplete or inaccurate.

Right to erasure
You are entitled to obtain the deletion of personal data, except those which OP has a legal obligation to keep on record.

Right to limitation of processing
You are entitled to obtain limitation of processing of your personal data and, in case of restriction have the processing limited to mere storage.
You may obtain a limitation of processing when you object to the processing, when you contest the accuracy of the data, when you consider that the processing is illegal.

Right of portability
You are entitled to receive personal data you’ve provided us with, in a structured, commonly used and machine-readable format and are entitled to ask us to send this data to another data controller.

Right to withdraw consent
Where processing is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. We may be able to continue to process your personal information to the extend required or otherwise permitted by law.

Right to object
You have the right to object, on certain grounds relating to your particular situation, to the processing of your personal data at any time.

You can exercise your rights by contacting us at the following address:

By mail:

Office des Propriétaires SA (à l’attention du responsable privacy)
53-55, Rue Vilain XIIII
1000 Brussels
Belgium

By email: privacy@op.be

Each request should contain sufficient proof of identity. OP commits to examine any requests or complaints and to reply in a timely manner and in any case within one month of receipt of the application. If necessary, this period can be extended by one months, given the complexity and the number of requests.

Insofar as Belgian and European data protection laws so provide, you have the right to lodge a complaint with the Data Protection Authority if the processing of your personal data violates the applicable regulations.

Autorité de Protection des Données

contact@apd-gba.be
https://www.autoriteprotectiondonnees.be/citoyen

Rue de la Presse 35
B – 1000 Brussels
Phone: +32 (0)2 274 48 00

Where is your data transferred to?

OP may transfer your data to a country outside the European Economic Area (EEA) through its subcontractors or (sub)processors. We only transfer your data to a third country if it offers an adequate level of protection of your data (e.g., where there is an adequacy decision or through the adoption of appropriate safeguards such as standard contractual clauses).

Policy Modification

From time to time, we may modify our Privacy Policy to comply with regulatory, case law, or technical changes. In this case, we will change the date of the last update and mention the date on which the modifications were made. If necessary, we will inform you and/or ask for your agreement. We advise you to consult this privacy policy regularly to stay informed of any changes or updates to our Policy.

Liability

In the event that your data has been legitimately communicated to third parties, OP is not responsible for the processing of your data by these third parties and for any violation or illicit use made in this case.

Request and dispute

In the event of a dispute between us, OP commits to give priority to dialogue and openness in search of an amicable solution.

Update version : 09/07/2024

Website access and use terms and conditions

This website you are using is published by:

Office des Propriétaires SA
53-55, Rue Vilain XIIII
1000 Brussels
Belgium

Belgian business registry (BCE) number: 0841.885.269

Our website provides information targeted at both the customers of OP and non-customers, hereinafter referred to as “Internet users”. This site is subject to Belgian law.

Use of the website implies full acceptance by the Internet user of these terms and conditions, as well as the Privacy Policy and Cookie Policy. Internet user acknowledges having read, understood and agree to be bound by all of these terms and conditions. If you do not accept all of these terms and conditions, you are expressly prohibited from using the website and must cease using it immediately.

Please note that we may make changes to this policy from time to time, for example, to comply with new legal obligations. If you have any other questions, do not hesitate to contact us at the following address: privacy@op.be

Age restriction

Internet user must be at least 18 years to access and use the Website and the Services offered thereon. By using the Website, the Internet user represents and warrants that he/she is at least 18 years and can legally accept these terms and conditions.

Management of the Website

For the proper management of the Website, OP may, at any time, suspend, interrupt or limit access to all or part of the Website, reserve access to the Website, or to certain parts of it, to a specific category of Internet users. We can also delete any information likely to disrupt the operation of the Website or which contravenes national or international laws or regulations and suspend, limit or interrupt the Website in order to update or modify its content.

Prohibited use of the Website

Internet user agrees not to use the Website, its content, and services for any unlawful purpose or for any purpose prohibited by these terms and conditions. Internet user agrees not to use the Website and its services in a manner that could damage the Website, the services, or the general business of OP.

Hyperlinks and third-party content

This Website may contain information made available by third party and/or hyperlinks to third-party websites or other services.

The Internet user understands and agrees that OP shall not be liable for any loss or damage caused by the Internet user's use of any third-party website or service published on this website.

OP is solely responsible for the content it has itself published. The accuracy, relevance and completeness of third-party websites and their content are not reviewed, monitored, or verified by OP. OP is not responsible for third party websites accessible through the Website or for any third-party content displayed, available or installed on the Website, including the content, accuracy, offensiveness, opinions, reliability, privacy or other policies contained in third party websites or their content.

Intellectual Property

The content and all elements of the Website (ergonomics, text, graphics, images, sounds, videos, databases – this list is not exhaustive), taken together or separately, are the exclusive property of OP, including all copyrights, trademarks, trade secrets, patents, and other intellectual property rights.

Access to the Website and services does not constitute recognition of any rights and, in general, does not confer any intellectual property rights on any element of the Website which remain the exclusive property of OP.

Any representation, reproduction, adaptation or partial or total exploitation of the content, trademarks and services offered by the Website, by any process whatsoever, without the prior, express and written authorization of OP is strictly prohibited and may constitute an infringement inviting possible civil and criminal liabilities for the infringer. It is strictly forbidden to use or reproduce the name "OP" and its logo, alone or associated, for any purpose whatsoever, and in particular for advertising purposes, without the prior written consent of OP.

Cookie Policy

Our Website uses cookies to improve, personalize, and adapt the Website and enhance your experiences as Internet user. The purpose of this Policy is to inform you about the types of cookies used and how you can manage these cookies.

OP applies strict confidentiality policy and is committed to being transparent about the tracking technologies used on the Website. Insofar as the information collected using cookies is personal data, the provisions of the confidentiality policy apply and complement this policy.

Please note that we may make changes to this Cookie Policy from time to time, for example to comply with new legal requirements. We encourage you to consult this Policy regularly to keep abreast of any updates.

What is a cookie?

A “cookie” is a small text file containing information that is downloaded and stored on the computer when the user accesses a website. Cookies enable the website to recognize you and store important information, for example, information about your preferences and past actions, in order to improve navigation on the website and to improve and adapt the website's functionalities.

What types of cookies do we use?

The Website uses different types of cookies for various purposes:

Strictly necessary cookies

These cookies are essential for navigation on the Website or are strictly necessary for the provision of a service expressly requested by the site user. Deleting this type of cookie may lead to navigation problems and is therefore strongly discouraged.

Preference cookies

These cookies collect information about your choices and preferences. Preference cookies enable the Website to remember the choices you have made in the past, for example, your preferred language, in order to personalize the Website accordingly.

Performance cookies

We use performance cookies to collect information about how visitors use our Website, with the aim of improving the content of our website, tailoring it more closely to visitors' wishes and increasing the user-friendliness of our website.

Marketing and behavioral targeting

In order to provide you with even better information about our products and services, we use cookies to tell us what you have viewed on our website or what products and services might be of interest to you. We also use this data for our advertising campaigns on third-party sites. If necessary, we may also obtain information about the websites of our marketing partners on which you have seen our advertisements.

Social media cookies

When we suggest that you share content from our website on social networks, such as facebook, these may implant a cookie on your device. For more information, we refer to the privacy policy of the involved organization.

Cookies are active for a maximum of 12 months. They can in no way link you as an individual to a name and/or surname.

Cookie management

You can accept, delete, or deactivate website cookies at any time via your browser settings. Please note that doing so may affect the availability and functionality of the website.

For more information on how to manage cookies, check your browser settings or visit the following links:

Apple Safari

Google Chrome

Microsoft Edge

Microsoft Internet Explorer

Iphone or Ipad (Chrome)

Iphone or Ipad (Safari)

Privacy Policy

For more information on how we use personal information collected through cookies, please refer to our Privacy Policy. This Cookie Policy forms part of and is incorporated into our Privacy Policy. By using this Website, you fully and unreservedly accept this Cookie Policy and our Privacy Policy.

Contact

If you still have questions about our cookie policy, you can always contact us:

By mail :

Office des Propriétaires SA (Privacy Responsible)
53-55, Rue Vilain XIIII
1000 Brussels
Belgium

By email: privacy@op.be